Privacy Policy for Serenity Hospice Care
Effective Date: 11/13/2024
Serenity Hospice Care (“we,” “our,” “us”) is committed to protecting the privacy of all visitors to our website, [Website URL]. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website (“Site”) and the related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.
Please note that this Privacy Policy is specific to this Site and does not apply to other websites or services provided by us.
BY USING THE SITE OR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1. Personal Information We Collect
We may collect various types of personal information, including:
- Contact Information: First and last name, mailing address, email address, and phone number.
- Other Identifying Information: IP address, social media usernames, passwords, and other security information for authentication and access.
- Financial Information: Credit card, debit card, and bank account information.
- Demographic Information: Gender, age, employment information, and salary information.
- Geolocation Data
- Internet or Other Electronic Activity: Browsing, search, and click history, and usage of our Site and Services.
- Commercial Information: Products or services purchased or viewed.
- Audio and Visual Information: Videos and photos you may upload.
- Inferences: Insights about preferences, characteristics, and behaviors based on information above.
2. How We Use Personal Information
We may use your personal information for the following purposes:
- Transactional Purposes: For receiving, processing, confirming, and communicating about orders, subscriptions, or registrations.
- Analytical Purposes: To analyze preferences, trends, and statistics.
- Marketing and Promotional Purposes: To inform you about our products, services, and offers, provide targeted advertising, run promotions, and manage our loyalty program.
- Site and Service Maintenance: To provide and improve our Site and Services, assist with customer service, and diagnose technical issues.
- Review and Content Creation: To display user reviews and other content shared with us.
- Security and Fraud Prevention: To protect our Site, Services, and users against fraud and misconduct.
- Legal Requirements: To comply with legal obligations and requirements, and as necessary to support our legal, accounting, or other advisory needs.
3. Sources of Personal Information
We may collect personal information from various sources:
- Direct Collection: From forms you fill out, communication requests, or other direct interactions on our Site.
- Service Providers: From trusted partners (such as analytics providers) who collect information on our behalf.
- Third Parties: From third-party sources, including public social media profiles or platforms.
- Passive Collection: Using tools like browser cookies to track internet or other electronic activity.
4. Sharing Personal Information with Third Parties
We may share personal information with:
- Service Providers: Who assist with hosting, maintenance, marketing, and data management. They are required to protect your data.
- Affiliates: Entities that are controlled by, controlling, or under common control with us.
- Corporate Transactions: In the event of a merger, acquisition, or sale.
- Law Enforcement: To comply with legal requests and protect the safety and rights of our company or others.
5. Privacy Notice for Mobile Messaging
We use any information you provide when opting into mobile messaging (the “Program”) solely for the purpose of transmitting mobile messages and responding to you, if needed. We do not share phone numbers or customer information collected through the Program with third parties for their own marketing. However, we may disclose information as required by law or to protect our rights.
6. Cookies and Online Tracking
We may use cookies and similar technologies for Site analytics and targeted advertising. You may choose to disable cookies in your browser settings, but certain Site features may not work without them. We may also use third-party tools like Google Analytics to improve the Site experience. For opt-out options and more information, you can visit Google Analytics Opt-Out.
7. Session Replay and Chatbot Technology
We use session replay and chatbot technology to support customer service, improve Site functionality, and enhance user experience. These tools may collect and store information on Site usage, including interactions, and may be managed by third-party providers.
8. Advertising and Online Tracking
We allow third-party companies to collect certain information to serve relevant advertisements. These companies may use cookies, web beacons, and other technologies for tracking. You may opt out of targeted advertising through resources like Network Advertising Initiative or About Ads.
9. Managing Your Information Preferences
You may opt out of marketing emails by following unsubscribe links in any marketing emails you receive. Essential communications about account status may still be sent to you.
10. Public Sharing of Information
Please exercise caution when sharing information on public areas of the Site, as such information may be accessible to others.
11. Security
We employ measures to protect the confidentiality and security of information transmitted to us, but no data transmission or storage method is completely secure. By using the Site, you assume responsibility for the risks associated with data transmission.
12. Links
Our Site may contain links to other websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.
13. Children’s Privacy
Our Site and Services are intended for users aged 18 or older. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information.
14. International Data Processing
Personal information may be processed in the United States. By using the Site or Services, you consent to this processing. Local laws may differ, and information may be subject to disclosure in accordance with applicable U.S. laws.
15. Canadian Residents
If you are a resident of Canada, you may have rights under Canadian privacy law, such as the right to request access to or correction of personal information. Please contact us with requests, as noted below. Withdrawal of consent may limit our ability to provide certain services.
16. Privacy Policy Updates
We may change this Privacy Policy from time to time. Updates will be posted here, and your continued use of the Site will be considered acceptance of the revised policy.
17. Contact Us
For questions or concerns, please contact us at:
Serenity Hospice Care
Address: 302 S Limestone Street, Gaffney, SC, 29340
Phone: 864-206-4024
Email: support@serenityhospice.com